Cancellation, Returns and Refunds Policy

We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/return/refund. While transacting on Food Basket, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

The ‘Terms and Conditions’ published on Food Basket shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out Food Basket’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.

APPLICABILITY OF POLICY

By using Food Basket and/or initiating a request for purchase of Product(s) on the Food Basket, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Food Basket. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Food Basket, please check the Policy to ensure you understand the terms and conditions that apply at that time.

TERMS OF CANCELLATION

Please reach out to the Customer Support and request for order cancellation. We will put our best effort to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.

The request for cancellation of the order can be made by cancelling the order by calling our customer care number, or any other method, as may be intimated by Food Basket to you from time to time.

On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 – 48 hours of confirmation of cancellation.

TERMS OF RETURN AND REFUND

You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy.

All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

You may register a complaint or request for return through Food Basket. To register a compliant or initiate return, cancel the order you can call our customer care number. You may contact us via e-mail/ call. To initiate return, you are required to call/e-mail us and provide the necessary details about the shipment and order, provide the details of the issue, if any, and request for return. For quality purposes, we may also require you to provide images of the Product sought to be returned.

If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the Food Basket. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images/video maximum upto 60 seconds or 2MB of the damaged or defective Product received, Product packaging images, and/or our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Food Basket may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within a period of 2(two) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Food Basket are fulfilled. The refund amount will be credited to the original payment mode opted by you, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. We do not make any cash refunds.

The amount claimed as refund will be refunded to you within 15(fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you

ANNEXURE A – RETURN TIMELINE AND CONDITIONS

Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts ) Non-Returnable
Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on Food Basket, you may return the Product on door-step delivery or you may contact Food Basket customer care for resolution within 24 hours of the delivery of the Product for the above mentioned reasons.
Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

CUSTOMER SUPPORT TEAM

For any feedback, concern or query, you may please reach out to us on the below contact details:

Write to us on: hello@1941legend.com
Call us at: 9008200561